Less crying and whinning CC techs have to listen to from ignorant and clueless dumbasses. Holy crap. The price raises never end. I also clicked on the link Comcast Gateway Setup Instructions, the link was no longer working.
I have my own modem also, however when I received the info letting me know I could buy my own I was told that should in call in for a tech to come out that I would be charged for the visit if it was my equipment. I appreciate all the info your article has provided, but the Motorola gateway you recommend seems to be dated, with the reviews mainly from Is that still the model you recommend?
Thanks, G. I appreciate your excellent article! I cancelled Comcast in May due to moving to an apartment complex that would not allow Comcast at all. The buildings are wired for ATT only. Returned their modem in the same month at a local office in Memphis, which is the only time I ever went to one of their offices. I did get a receipt but did not save it.
Bad bad mistake, right? Well, yes and no. When I contacted billing about it, I was told it was for unreturned equipment….
I asked them to do search for the equipment. Well, after several weeks of phone calls, Comcast wanted me to provide the receipt.
Since I did not keep the receipt, I called the research department directly. The first call did not result in anything positive but the second call a few days later resulted in them finding the returned modem. A week later the charge was not reversed. To make a long story short, Comcast was billing me for the original modem and the modem I purchased. Typical strategy for Comcast. However, persistence paid off for me, as I made my last call to the research department a couple of days ago and was able to speak to the same lady I had spoken to several days previous to this.
You get the picture, right? Even though Comcast has the physical modem on site, they still wanted my return receipt. Go figure. Fortunately the lady in the research dept. Checked my account this morning and found a zero balance.
Thank goodness! When I did, there was a dropoff box out front, but I went inside to handle the transaction in person. After taking a number and waiting half an hour, I gave up and went back out front.
However, after a month, I called Comcast and they indeed had a record of its return. Like others who have posted here, it has taken monitoring my bill and several ensuing calls to get them to give me credit for continuing to charge me and to cease doing so going forward.
Comcast is an evil company, so is ATT my father is your age both companies have ripped him if you should ask for a copy of this contact with your signature on it and demand they send it. Has anyone had any success finding a product? Amazon has them. We have just signed up with Comcast because our Frontier DSL is soooo slow as we are in a rural area. We are researching which digital voice modem to purchase. We need something that will work with our landline phone and internet.
However, I keep seeing blogs with complaints about that device problems with wifi, which we need and recommending a separate modem and VOIP device.
Is that device our best bet or should we look into the 2 unit set-up. Ive been a comcast customer by default due to my HOA for four years.
Turns out that since its not leased from comcast, theyre bot obligatded and didnt allow the modem updates hence all the issues im having. I purchased a different modem and this time a seperate router and no problem for two years. Will save you tons and be just as good. My 87 year old mother is moving to a property that provides Comcast cable.
Any advice on what I need to buy? Now, three months later, I get a letter saying that they should have been charging me for the EMTA, and that would be, from now on. I am so pissed! I am so upset, because I realize that one cannot trust what they say; they keep changing their rules, mid-stream.
They have tricked me, so many times…perhaps I need to complain to the FCC? We have Xfinity and have the Blast service. Comcast is telling me that I have to rent their equipment at least for voice, because of service.
Is that true, or is it a scam? The only thing service requires is that the trunk line provider, in this case Conncast the company that provides the connection from the user to the PSTN -public switched telephone network obtain and register the address with the regulatory agency who provides the information to emergency services. They then send the information to the regulatory agencies. For residential service a simple setup is just a few SIP phones and the Voice provider may offer features such as basic IVR routing You can design your own and record the messages , control Time of Day responses to calls, call queues waiting for answer when all lines are busy Voice mail, Hunt Groups, and Fax Receive and forward to email.
The challenge is that you have to set up your own phone system, decide how you want the routing, time of day changes, etc. I have purchased my own modem since the beginning. I update it regularly according to the recommended modems. Now comcast tells me that I cannot reach my average speed unless I rent a modem from them.
HOw do I get the speed I pay for without having to rent a modem from them? The thing is that I have to reset my modem once or twice a week because it keeps dropping my internet connection, I thought that my modem might be the real problem here… but this is my second one and keeps doing it. Is there any chance that Comcast is sabotaging me in order to make me rent their modem?
Or am I been paranoid? Best Regards. After a few days I noticed little lags here and there but nothing that would stop me from returning my rental modem. Thank you for the information. Also, with the new Xfi, I am told I need to upgrade my equipment to access. You should have probably gone with an AC model. While your router may have a strong wifi broadcast, the current generation of Comcast gateways are actually capable of greater speeds.
Also, the benefit of having a leased router is that you can exchange it every year for a new model, free of charge. Love love this article — we just signed up with Comcast for new service. Thank you for the Comcrap story!! So one must invest annually or every 2 years for a new one. Input appreciated.
Thank you for writing this and motivating me to call and make a change. Does anyone have a solve for purchasing their own Xfinity-compatible modem that will also work with a wirless cable box? I rarely use my landline. With your internet plan, you can use your own modem and router. We recommend you poke around with a few packages before you decide.
As with Xfinity TV, the exact fees vary, but they reflect the remaining time in your contract. The cost of cancelling 10 months early will be much higher than cancelling only two months early, for example. Personal cancellation experience: This is Rachel—your favorite writer—here to talk about my own experience with cancelling Xfinity early.
I thought I was going to be living in my condo for a while longer, so I signed up for a tremendous two-year deal with Xfinity. The easiest way to cancel Xfinity service is to fill out a cancellation form online.
That said, if you go the rounds with customer service, they may cut you a better deal. If this sounds appealing to you, contact Xfinity online to find out your options. Most internet plans come with a 1 TB 1, GB data cap. Most people will probably never reach the data cap—1 TB is a good bit of data. We recommend the Connect More package for low-cost Xfinity internet. Although Xfinity has a lot of fees, the crummy reality is that all TV and internet providers do. Installing your Xfinity service on your own takes about 30 minutes or less.
Comcast Xfinity professional installation includes connecting a coaxial cable to your cable box or modem, but it may also include another step or two to prepare your home for Xfinity service. Most likely, your Xfinity rep is willing to negotiate with you, whether over the phone or in person. This goes for both new Comcast customers and current customers who are adding new services to their account.
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Internet Reviews. Verizon Fios Spectrum vs. Mobile Reviews. Verizon T-Mobile vs. What Carriers Use Verizon's Network? What Carriers Use Sprint's Network? A Comcast spokesperson provided us with five addresses in different states where Comcast's online system offers the option of a free self-install kit:.
When asked why free self-install kits are available for these addresses, Comcast told us, "These are all homes for sale in our footprint that previously had Comcast services. But our tests of Ars staff addresses indicate there are at least two common scenarios in which you'd have to pay the fee. If you live in a house in Comcast's territory but currently subscribe to something else, like Verizon FiOS, our tests indicate that you have to agree to pay the installation fee in order to switch to Comcast.
Secondly, if you're moving into a home that's still occupied and the current resident has Comcast service, you'd have to pay the installation fee. This would occur if you sign up for service in advance when you're planning to move into a new home or apartment almost immediately after the current resident leaves.
Comcast's fees vary so much by geographic location and bundle that we can't be sure that these general guidelines will hold true in every case. But it's clear that there are multiple circumstances in which Comcast will not allow new customers to order service online unless they agree to a pricey installation, even when they have their own modem and could plug it in themselves. A Comcast spokesperson initially disputed our findings—even though they were based entirely on the results provided by Comcast's website.
The Comcast spokesperson told us that a new customer can't sign up for service online at an address that currently has a paying Comcast customer, because its system has a business rule in place to automatically flag such an address. Comcast told us that in these cases, a new customer would be required to talk to a Comcast agent, who would presumably ensure that the current resident is actually moving out before allowing the new customer to hook up to Comcast's network.
Because of that, Comcast told us that we shouldn't assume that the installation fee listed on its website would actually be charged.
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